{"id":6111,"date":"2026-05-20T18:26:26","date_gmt":"2026-05-20T18:26:26","guid":{"rendered":"https:\/\/www.aiu.edu.pk\/site\/?page_id=6111"},"modified":"2026-05-21T11:21:54","modified_gmt":"2026-05-21T11:21:54","slug":"it-support","status":"publish","type":"page","link":"https:\/\/www.aiu.edu.pk\/site\/it-support\/","title":{"rendered":"IT Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6111\" class=\"elementor elementor-6111\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd29ee e-flex e-con-boxed e-con e-parent\" data-id=\"7fd29ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4dd39 elementor-widget elementor-widget-html\" data-id=\"3f4dd39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- AIU IT Support Page - Ticket Style | Paste in Elementor HTML Widget -->\n<section class=\"aiu-support-ticket-page\">\n  <div class=\"aiu-support-container\">\n    <div class=\"aiu-support-hero\">\n      <div class=\"aiu-hero-left\">\n        <span class=\"aiu-pill\">AIU IT Support Desk<\/span>\n        <h1>Report Portal Issues Quickly<\/h1>\n        <p>Facing a login issue, broken link, admission form error, challan problem, or website technical issue? Share the details with the IT Support team for assistance.<\/p>\n        <div class=\"aiu-hero-actions\">\n          <a href=\"mailto:media@alhamd.pk?subject=IT Support Request - Admission Portal\" class=\"aiu-btn primary\">Submit Issue via Email<\/a>\n          <a href=\"#support-categories\" class=\"aiu-btn secondary\">View Issue Types<\/a>\n        <\/div>\n      <\/div>\n\n      <div class=\"aiu-ticket-card\">\n        <div class=\"ticket-top\">\n          <span>Support Ticket<\/span>\n          <strong>Recommended Details<\/strong>\n        <\/div>\n        <ul>\n          <li>Your full name<\/li>\n          <li>Contact number<\/li>\n          <li>Issue screenshot<\/li>\n          <li>Page\/link where issue appears<\/li>\n          <li>Short explanation of the issue<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <div class=\"aiu-quick-contact\">\n      <div><span>Email Support<\/span><a href=\"mailto:media@alhamd.pk\">media@alhamd.pk<\/a><\/div>\n      <div><span>Support Page<\/span><a href=\"https:\/\/aiu.edu.pk\/site\/it-support\" target=\"_blank\">AIU IT Support<\/a><\/div>\n      <div><span>Response Type<\/span><strong>Portal & Website Support<\/strong><\/div>\n    <\/div>\n\n    <div class=\"aiu-section-heading\" id=\"support-categories\">\n      <span>Issue Categories<\/span>\n      <h2>What do you need help with?<\/h2>\n      <p>Choose the closest category and include complete information when contacting support.<\/p>\n    <\/div>\n\n    <div class=\"aiu-category-grid\">\n      <div class=\"aiu-category-card\"><div class=\"icon\">\ud83d\udd10<\/div><h3>Login Problems<\/h3><p>Admin login, password, access, or authentication-related problems.<\/p><\/div>\n      <div class=\"aiu-category-card\"><div class=\"icon\">\ud83d\udcdd<\/div><h3>Admission Form Error<\/h3><p>Field errors, submission issues, wrong data, or form validation problems.<\/p><\/div>\n      <div class=\"aiu-category-card\"><div class=\"icon\">\ud83d\udcb3<\/div><h3>Challan \/ Invoice Issue<\/h3><p>Challan generation, due date, print layout, or payment information issues.<\/p><\/div>\n      <div class=\"aiu-category-card\"><div class=\"icon\">\ud83d\udd17<\/div><h3>Broken Link<\/h3><p>Report pages, downloads, buttons, or links that are not working properly.<\/p><\/div>\n    <\/div>\n\n    <div class=\"aiu-main-panel\">\n      <div class=\"aiu-report-box\">\n        <span class=\"aiu-pill dark\">Submit Support Request<\/span>\n        <h2>Send us your issue details<\/h2>\n        <p>To help us resolve your issue faster, please send a clear screenshot and mention the exact page where the problem appears.<\/p>\n\n        <div class=\"aiu-message-format\">\n          <h3>Message Format<\/h3>\n          <div class=\"format-row\"><strong>Name:<\/strong><span>Your full name<\/span><\/div>\n          <div class=\"format-row\"><strong>Issue:<\/strong><span>Briefly describe the problem<\/span><\/div>\n          <div class=\"format-row\"><strong>Page Link:<\/strong><span>Paste the page URL<\/span><\/div>\n          <div class=\"format-row\"><strong>Screenshot:<\/strong><span>Attach screenshot if available<\/span><\/div>\n        <\/div>\n\n        <a href=\"mailto:media@alhamd.pk?subject=IT Support Request - AIU Portal&body=Name:%0D%0AIssue:%0D%0APage Link:%0D%0AScreenshot Attached:%0D%0AContact Number:\" class=\"aiu-btn primary wide\">Create Email Request<\/a>\n      <\/div>\n\n      <div class=\"aiu-steps-box\">\n        <h3>Before contacting support<\/h3>\n        <div class=\"step\"><b>01<\/b><span>Refresh the page and try again.<\/span><\/div>\n        <div class=\"step\"><b>02<\/b><span>Check your internet connection.<\/span><\/div>\n        <div class=\"step\"><b>03<\/b><span>Take a screenshot of the error.<\/span><\/div>\n        <div class=\"step\"><b>04<\/b><span>Email the issue with details.<\/span><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"aiu-faq-strip\">\n      <div><h3>Need urgent assistance?<\/h3><p>For admission-related queries, contact the relevant campus admission office. 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Submit Issue via Email View Issue Types Support Ticket Recommended Details Your full name Contact number Issue screenshot Page\/link where issue appears [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-6111","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>IT Support - Alhamd Islamic University (Islamabad Campus)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aiu.edu.pk\/site\/it-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Support\" \/>\n<meta property=\"og:description\" content=\"AIU IT Support Desk Report Portal Issues Quickly Facing a login issue, broken link, admission form error, challan problem, or website technical issue? 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